SwiftPikUp Privacy Policy

Effective Date: January 3, 2025

At SwiftPikUp, we are committed to maintaining the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, including the SwiftPikUp mobile application, website, and related platforms (collectively referred to as "Services"). By using our Services, you agree to the terms outlined in this policy.

1. Information We Collect

To provide and improve our services, SwiftPikUp collects the following types of information:

1.1 Personal Information
We may collect personal information that you provide directly to us, such as when you sign up for an account, request delivery services, or contact customer support. This may include:

• Full name
• Email address
• Phone number
• Delivery address
• Payment information (credit/debit card details, billing address)

1.2 Device and Usage Data
We collect information about your interactions with our Services, including:

• Device information (e.g., mobile device model, operating system version, and unique device identifiers)
• Log data (e.g., IP address, browser type, and browsing activity within the app or website)
• Geolocation data (e.g., GPS coordinates, IP address-based location) to facilitate delivery tracking and service improvement
• Usage data (e.g., pages viewed, time spent using the app, and other related metrics)

1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and other tracking technologies to enhance the user experience, analyze trends, administer the site, and track users' movements across our Services. Cookies allow us to remember your preferences and settings, making your use of our Services more efficient and personalized. You can control the use of cookies through your device settings.

2. How We Use Your Information

The information we collect is used for the following purposes:

2.1 To Provide and Improve Services

• To process and manage your delivery requests
• To communicate with you about your orders, including status updates, delivery confirmations, and customer support inquiries
• To personalize your experience on the app or website based on preferences or past interactions
• To improve our Services, including optimizing app functionality, troubleshooting issues, and developing new features

2.2 For Payment Processing and Security

• To process payments and transactions securely
• To prevent fraud and ensure the security of financial transactions

2.3 For Legal and Regulatory Compliance

• To comply with legal obligations, resolve disputes, and enforce our Terms of Service
• To meet accounting, auditing, and tax requirements
• To protect against and respond to potential security incidents or unlawful activity

2.4 Marketing and Communication

• With your consent, to send you promotional emails, offers, and updates about our services or related third-party services
• To analyze data to improve marketing strategies and enhance user engagement

You can opt out of marketing communications at any time by following the "unsubscribe" instructions in our emails or by contacting customer support.

3. How We Share Your Information

SwiftPikUp will not sell, rent, or otherwise disclose your personal information to third parties, except as described in this Privacy Policy:

3.1 Service Providers
We may share your information with trusted third-party service providers who help us deliver our services, including payment processors, delivery partners, data storage providers, and customer support teams. These service providers are obligated to use your information only to perform the tasks we require and are prohibited from using it for other purposes.

3.2 Legal Compliance and Protection
We may disclose your information if required by law, regulation, legal process, or governmental request. This includes situations where it is necessary to protect the rights, property, or safety of SwiftPikUp, our customers, or others.

3.3 Business Transfers
In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of the transaction. We will notify you if this occurs, and your information will remain subject to the terms of this Privacy Policy.

3.4 Analytics and Advertising Partners
We may share anonymized data with third-party analytics and advertising partners to help us understand trends, measure performance, and display relevant ads. These partners may use cookies and similar technologies to collect usage data for their services.

4. Data Security

SwiftPikUp employs industry-standard security measures to protect your personal information. We use encryption, firewalls, and secure access protocols to ensure that your data is stored and transmitted securely. However, no method of data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Data Rights

As a customer, you have certain rights concerning your personal information:

5.1 Access and Correction
You have the right to request access to the personal information we hold about you and to correct any inaccuracies. You can update your information directly through your account settings in the SwiftPikUp app.

5.2 Data Deletion
You can request the deletion of your personal information by contacting customer support. Please note that we may retain certain data as required by law or for legitimate business purposes, such as record-keeping and fraud prevention.

5.3 Opting Out of Marketing Communications
You can opt out of receiving promotional emails or marketing communications from us at any time by following the "unsubscribe" link in any marketing email or by contacting customer support.

5.4 Data Portability
In some jurisdictions, you may have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format for data portability purposes.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to meet legal, regulatory, and operational requirements. Once your data is no longer needed, we will securely delete or anonymize it.

7. International Transfers

If you are located outside the country where SwiftPikUp operates, please be aware that your data may be transferred to and processed in countries where our servers or service providers are located. By using our Services, you consent to the transfer of your information to these locations, which may not have the same level of data protection laws as your home country.

8. Children's Privacy

SwiftPikUp does not knowingly collect or solicit personal information from children under the age of 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information. If you are a parent or guardian and believe we may have collected information from a child under 16, please contact us immediately.

9. Changes to This Privacy Policy

SwiftPikUp reserves the right to update this Privacy Policy from time to time. When we make material changes, we will notify you via email or through a notice in the app. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, you can reach us through the following methods:

• In-app: Navigate to the Customer Support page in the SwiftPikUp app.
• Email: info@swiftpikup.com

This Privacy Policy reflects SwiftPikUp's commitment to safeguarding your personal information while balancing our need to provide effective and secure services.

Thank you for trusting us with your data!